Frequently Asked Questions

Is my credit card information secure?
Yes. Our website uses the latest 128-bit encryption technology, which is the strongest available protection currently available, and is considered safe against hackers.

You should see a padlock icon on the lower-right section of your browser informing you that the connection is safe.

Do you share my e-mail address and/or phone number with others?
Absolutely not. We realize the nuisance presented by spam and telemarketers, and as a result we have firm policies in place to protect your e-mail address and phone number from outsiders. Your information will never be sold or otherwise shared without your permission.

What forms of payment are accepted?
We accept credit cards, debit cards, personal & corporate checks, and money orders. For public schools, government agencies, and large corporations, we also accept purchase orders.

Is there a sales tax?
A sales tax of 8.25% applies to any order shipped within Texas. Orders shipped to any of the other 49 states are tax-free.

Is my purchase on back order?
On the rare occasion that your items are out of stock, we will be sure to inform you right away, along with an estimated date that we expect to ship your order.

How can I check the status of an order?
You may e-mail service@world-class-awards.com, or you may call toll-free 1-800-572-0690 during regular business hours for any customer service inquiries.

Will World Class Awards confirm my order?
Yes, once your order has been confirmed and is ready to enter production (for custom orders), or ship (for stock orders), we will send a final confirmation.

How do I submit my artwork to World Class Awards?
You may e-mail all artwork to artwork@world-class-awards.com, or click here to send us your artwork quickly and easily through this website.

I don’t have artwork for my custom order. What do I do?
Our team of talented artists and designers will be happy to create a fantastic design for you, sometimes at no charge. The typical investment for a professionally-created design with us is $40-$80. Our design services cost 75% less than typical commercial design prices.

What shipping options are available?
We can ship your order by UPS Ground, 2nd Day Air, or Overnight Delivery. Since we have discounted rates from most carriers, we will choose the most economical method that will meet your deadline.

How are delivery charges calculated?
Delivery charges are calculated based on the shipping method used (Ground, 2nd Day, or Overnight), as well as the location to which the order is being shipped. All orders are shipped from our center in Dallas, TX.

Can I ship to a PO Box?
We usually do not ship to PO Boxes, since UPS and FedEx do not deliver to Post Offices. However, we are happy to accommodate your request if a PO Box is preferred. We do not have a discount with the U.S. Postal Service, so shipping costs may be higher for PO Boxes.

Why was my credit card declined?
Usually, credit cards are declined because the billing address provided does not match the address to which the credit card’s statement is sent. We require that billing addresses match credit card statement addresses for security purposes. Please be sure to verify that the correct billing address was used, and re-submit your transaction.

My card was declined, but my bank shows a debit on my account?
A few banks in the United States hold funds from your credit card account even if the card was declined due to a mismatched credit card billing address. The funds are not actually transferred, and are usually released within 24 hours.

Since this happens as a result of your bank’s policy, please be sure to check with your bank’s representative if you have any questions regarding holds on your funds after a credit card is declined.

What is the return policy of World Class Awards?
Our Quality Assurance department works hard to ensure that your awards will arrive in beautiful condition. We will provide refunds or exchanges of defective stock medals and lapel pins. All returns require authorization before being accepted.

You may also return items even if they are not defective. Simply call us for a return authorization code, and we will provide a refund for your order, minus a 15% re-stocking fee. This does not apply for custom-made awards.

For custom orders, we will refund or exchange your order if the final product does not match the proof that was approved when the order was submitted. In such cases, we will re-make the order free of charge, or we will issue a return authorization for the items if they are found to be defective.