Is my credit card information
Yes. Our website uses the latest 128-bit encryption technology,
which is the strongest available protection currently available,
and is considered safe against hackers.
You should see a padlock icon on
the lower-right section of your browser informing you that the
connection is safe.
Do you share my e-mail address
and/or phone number with others?
Absolutely not. We realize the nuisance presented by spam and
telemarketers, and as a result we have firm policies in place
to protect your e-mail address and phone number from outsiders.
Your information will never be sold or otherwise shared without
What forms of payment are
We accept credit cards, debit cards, personal & corporate
checks, and money orders. For public schools, government agencies,
and large corporations, we also accept purchase orders.
Is there a sales tax?
A sales tax of 8.25% applies to any order shipped within Texas.
Orders shipped to any of the other 49 states are tax-free.
Is my purchase on back order?
On the rare occasion that your items are out of stock, we will
be sure to inform you right away, along with an estimated date
that we expect to ship your order.
How can I check the status
of an order?
You may e-mail email@example.com,
or you may call toll-free 1-800-572-0690 during regular business
hours for any customer service inquiries.
Will World Class Awards confirm
Yes, once your order has been confirmed and is ready to enter
production (for custom orders), or ship (for stock orders),
we will send a final confirmation.
How do I submit my artwork
to World Class Awards?
You may e-mail all artwork to firstname.lastname@example.org,
or click here
to send us your artwork quickly and easily through this website.
I don’t have artwork
for my custom order. What do I do?
Our team of talented artists and designers will be happy to
create a fantastic design for you, sometimes at no charge. The
typical investment for a professionally-created design with
us is $40-$80. Our design services cost 75% less than typical
commercial design prices.
What shipping options are
We can ship your order by UPS Ground, 2nd Day Air, or Overnight
Delivery. Since we have discounted rates from most carriers,
we will choose the most economical method that will meet your
How are delivery charges
Delivery charges are calculated based on the shipping method
used (Ground, 2nd Day, or Overnight), as well as the location
to which the order is being shipped. All orders are shipped
from our center in Dallas, TX.
Can I ship to a PO Box?
We usually do not ship to PO Boxes, since UPS and FedEx do not
deliver to Post Offices. However, we are happy to accommodate
your request if a PO Box is preferred. We do not have a discount
with the U.S. Postal Service, so shipping costs may be higher
for PO Boxes.
Why was my credit card declined?
Usually, credit cards are declined because the billing address
provided does not match the address to which the credit card’s
statement is sent. We require that billing addresses match credit
card statement addresses for security purposes. Please be sure
to verify that the correct billing address was used, and re-submit
My card was declined, but
my bank shows a debit on my account?
A few banks in the United States hold funds from your credit
card account even if the card was declined due to a mismatched
credit card billing address. The funds are not actually transferred,
and are usually released within 24 hours.
Since this happens as a result of
your bank’s policy, please be sure to check with your
bank’s representative if you have any questions regarding
holds on your funds after a credit card is declined.
What is the return policy
of World Class Awards?
Our Quality Assurance department works hard to ensure that your
awards will arrive in beautiful condition. We will provide refunds
or exchanges of defective stock medals and lapel pins. All returns
require authorization before being accepted.
You may also return items even if
they are not defective. Simply call us for a return authorization
code, and we will provide a refund for your order, minus a 15%
re-stocking fee. This does not apply for custom-made awards.
For custom orders, we will
refund or exchange your order if the final product does not
match the proof that was approved when the order was submitted.
In such cases, we will re-make the order free of charge, or
we will issue a return authorization for the items if they are
found to be defective.